Show All Answers

1. Am I required to have residential garbage collection services?

Yes. Coffee County has mandatory garbage collection. Please see the Solid Waste Enforcement page for details on the Alabama Code of Law.

2. Is there a deposit for residential garbage collection service?

New customers are required to pay $49.50 the day the new account is established. This amount is not a true “deposit” but will be applied to your quarterly bill for services.

3. Why do I have to give so much information to start service?

As with any other public utility, the information we ask on the application form is due to collection and refund issues.

4. When will I get my residential garbage collection bill?

You will receive a bill at the beginning of the first month of each quarter (i.e. January, April, July, and October).

5. Where can I pay my bill?

You may pay your bill online through our website, pay in person at the solid waste office in New Brockton, or you may mail in payment to the office.

6. Why is there a late fee on my bill?

Any accounts not paid in full by the last day of the billing months (January, April, July, and October) will result in a $3.00 per quarter late fee.

7. Do I need a garbage cart (can)?

For residential customers, a garbage cart is provided by Coffee County Solid Waste. The cost of the carts is included in your bill.

8. What happens if I accidentally throw away important documents, expensive prescriptions, or valuables?

Unfortunately, the garbage trucks are equipped with compactors to make room inside for multiple stops. Once items from your can are dumped into the garbage truck, there is no way to recover them.

9. What do I do with my moving boxes?

At this time Coffee County Solid Waste does not pick up items left next to the road. We are only able to pick up items that can be placed in the garbage cans. Any bulky items that cannot be broken down to fit inside the can must be disposed of at the Coffee County Landfill.

10. How do I recycle? Where are the recycle locations?

Coffee County does not provide curbside recycling at this time. You may take recyclable materials to the landfill; however, you will be assessed the same fees as you would if it were nonrecyclable materials. 

11. What can I bring to the landfill?

For a complete list of acceptable waste and unacceptable waste, please visit the landfill’s Acceptable Waste page.

12. Does Solid Waste pick up Christmas trees?

Not at this time.

13. Will my garbage be picked up on holidays?

Residential Collection routes will not run on New Year's Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day if the holiday falls on a weekday. Please go to Coffee County Environmental Services’ Calendar for office closings and route changes.

14. Is the landfill open on holidays?

The Coffee County Landfill is closed on New Year's Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

15. What do I do if my can was not picked up?

Please call the Solid Waste office at (334) 894-6600 to report missed any pickups. We ask that you report pickups in a timely and respectful manner so that we can determine the cause of the missed pickup and send someone to collect the garbage if necessary.